"Thank you for your kind, sensitive and professional approach to your clients and for creating a pleasant environment in which our dad Miloslav P. could celebrate his birthday today with a smile."  

Dear Director, I would like to give you feedback on the services of the Alzheimer Home in Loucký mlýn, where my grandmother stayed from 1.9.2022 until yesterday. My grandmother contracted tick-borne meningoencephalitis in the summer - her condition was serious and the consequences difficult to predict. I would start with the environment first, which is very nice, cosy and above all CLEAN. With the level of intensity of client care, maintaining cleanliness is another very challenging part of the job - at least from my perspective. On every visit I have witnessed how the nurses, caregivers and other staff are completely natural around the clients and interact with them in a very open, professional, yet friendly manner. Whenever I visited my grandmother, I was greeted really nicely and there was never a problem with how long I stayed (I was always given refreshments and also privacy for time with my grandmother). The nurses were always very helpful and answered my (perhaps sometimes very frequent and challenging) questions. This was regardless of whether I was present in the home in person or called at any hour - the phone never rang for long and to my surprise, there was always a pleasant greeting followed by patient answers to my questions. In the case of taking my grandmother home for weekends, everything was carefully and properly prepared. My grandmother felt useful, understood, catered for despite the health burdens in the house. Every time we took her home for the weekends she would tell us about how she had a laugh with which nurse/carer, what had happened. She was happy with the attitude of the staff, she had a very nice relationship with all of them - however, she liked Mrs. Helen and Adele the most (that's how my grandmother refers to them). She was also happy with the food and it is important from my point of view to appreciate the staff who are not directly in contact with the clients, but who contribute significantly to their satisfaction. Yesterday we picked my grandmother up and took her into home care. Thanks in part to the care provided by the staff at this home, my grandmother has improved enough to be able to be with us at home. I could easily tell that my grandmother was happy and had developed a close relationship with the staff - she couldn't stop the tears from falling as she left and said a heartfelt goodbye to the staff. I think it is very important to give you feedback on the staff who work in this home and do their job 110 percent. It is a very demanding job and I sincerely admire everyone who does such a job. I have a degree in special education (from childhood to senior age) and therefore have comparisons of this work from various work experiences. I would love for this email to reach not only you, but also the staff who cared for one of my most important people with love, respect and humility. It has been a difficult time for our family and I thank you all for helping us through it. I wish you all happy and wonderful days.